Returns Online
If you have changed your mind, we are happy to provide a complete refund (Excludes premium delivery charges & returns cost) providing that the product is in its original packaging, unused with all tags and labels still attached. Refunds for this reason are available up to 14 days from the date of placing the order. After this period we will accept a return for this reason up to 30 days but the item only will be refunded. After the 30 day period we will not provide a refund for this reason.
If the item is purchased online and is faulty within 30 days you are entitled to a full refund (Includes carriage fees). After this period we hold the right to provide a replacement or repair. If this can not be fulfilled we ask for the item to be sent back for inspection. After inspection, if the product is faulty we will refund the item and all delivery fees.
The customer is responsible for costs of the return unless we have dispatched an incorrect item or the product has a genuine fault. We will reimburse the cost of return delivery after inspection of the item & the delivery receipt is provided by the consumer to our customer service department sales@outdoorlife4u.co.uk.
For hygiene purposes, we are unable to offer refunds on swimwear if the hygiene seal has been removed. This will not apply if the product should be faulty.
Returns In-store
Refunds in-store are only available if the item is faulty and are returned within the 14 days of purchase.
All other returns, customers will only receive a credit onto their account. Your statutory rights are not affected.
The same T&C's apply as above.
If you have any questions you can contact us by email sales@outdoorlife4u.co.uk or by phone 028 2764 9060
